topic Re: Laptop not connecting, everything else is in Broadband

Laptop not connecting, everything else is

Becky3330 — Fri, 20 Sep 2024 18:14:17 GMT

Everything is working apart from my laptop.. it says its connected but then when I try to use it,it then says there jo Internet.. can anyone help...

Re: Laptop not connecting, everything else is

jamesn123 — Tue, 24 Sep 2024 14:37:17 GMT

@Becky3330

Is it connected via WiFi or ethernet? Do you have anything running on it that could block internet access like a VPN or over enthusiastic antivirus?

Re: Laptop not connecting, everything else is

Becky3330 — Tue, 24 Sep 2024 16:56:42 GMT

I have now resolved the issue. After much trying (no VPN etc issue) ,I separated my 5GHz and 2.4GHZ and have found by logging in via the 2.4 it works perfectly but will not work on the 5GHZ..

Re: Laptop not connecting, everything else is

markfolkard — Tue, 24 Sep 2024 18:54:59 GMT

This sounds just like my issue. I'm really shocked Sky haven't acted and resolved this for it's customers.

How did you seperate the 2.4 and 5 on your router please?

Re: Laptop not connecting, everything else is

Becky3330 — Tue, 24 Sep 2024 23:21:16 GMT

I went into my sky hub settings . Then in the tab "WIFI" it should have two tabs underneath , one saying 2.4 and one saying 5. I renamed them both so I could tell them apart and then unticked the box which says "Synchronise 2.4 GHz and 5 GHz Settings"