topic Re: No internet in Broadband

No internet

Ryan112 — Tue, 24 Sep 2024 12:00:59 GMT

Hi my internet is not working at all both my router and ONT are switched on however none of devices are finding my wifi signal. I have tried switching the router off and back on and have checked with sky app which is saying no connection issues in my local area. Can you help please?

Re: No internet

Highlinder — Tue, 24 Sep 2024 12:16:29 GMT

@Ryan112 If you have thw white max router can you please try a factory reset to see if this brings back the ability to see the Wi-Fi SSID.

Re: No internet

Ryan112 — Tue, 24 Sep 2024 12:18:15 GMT

How do i do a factory reset?
@Highlinder

Re: No internet

Highlinder — Tue, 24 Sep 2024 12:48:13 GMT

@Ryan112 If you have the white max router you need to press the WPS button for 30 seconds until the light changes colour.

Re: No internet

curiousgiraffe — Tue, 24 Sep 2024 12:54:02 GMT

it doesn't work . no one is answering why this is even happening