topic Re: no internet connection in Broadband

no internet connection

nikkihorton — Tue, 24 Sep 2024 10:21:29 GMT

since the storms saturday i have had no internet, therefore no tvs either

i have done all the checks, my router is on but the internet button is off and voice is orange

my neighbours also have no internet and phone or no phone, the lightening struck the pole.

i have an ngineer booked for sunday but thats not good enough. i have spoken to open reach and they say they cant check my line and sky have to

i have to work from home and this is ridiculous, i cant get through on the phone.

if an engineer comes sunday then its an issue with the line it will take longer, could it be my router?

i need to actually speak to comeone

Re: no internet connection

Chrisee — Tue, 24 Sep 2024 11:01:22 GMT

@nikkihorton the engineer slot is likely to be the earliest Openreach can offer violent thunderstorms do a gret deal of damage to the phone network so you will be in a fairly long queue. You are buying a domestic service from Sky which you have chosen to use for work but that does not give you any priority.

You will be paid compensation after 2 working days without a service see Customer Auto-Compensation | Sky Help | Sky.com

If you want to speak to Sky you will have to call them but it is unlikely they can get anything done quicker .

Re: no internet connection

nikkihorton — Tue, 24 Sep 2024 11:21:55 GMT

Hi the engineer is from sky not openreach, they are saying they wont check my line as i have my internet provided by sky, which i find odd as like you said sky are only the provider the line is owned by openreach.

they are saying sky need to check the line