topic No internet connection in Broadband

No internet connection

YM1 — Tue, 24 Sep 2024 10:26:37 GMT

The LED lights on the hub show:

Power: green

Internet: no light at all

Wifi: green

Voice: orange

There is no internet connection though the service test run states that everything is ok

Re: No internet connection

Highlinder — Tue, 24 Sep 2024 10:48:36 GMT

@YM1 Did you run the service checker and it is showing green good? How long has your internet been down, is it longer than one hour?

Re: No internet connection

YM1 — Tue, 24 Sep 2024 11:40:22 GMT

I have run service checker and it says all good. But the "Internet" LED light indicator is "OFF" and there is no internet connection for over 1 hour.

Re: No internet connection

Highlinder — Tue, 24 Sep 2024 11:55:49 GMT

@YM1 Could you follow the latter directions from the information below.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.