Broadband Intermittent and Slow

Melissa31d — Mon, 23 Sep 2024 11:08:12 GMT

My Sky broadband has been so intermittent and slow over these last few months, either super slow or constantly cutting out. I've been in an online meeting just now for 2 hours and the Internet has gone off (orange light flashing on Internet) about 10 times, kicking me out of my Teams meeting every single time. I feel upset that I'm paying for a service that is constantly causing issues and yet I don't know what to do. I'm constantly going to the Sky app to 'fix the issue' but it just breaks down again. They say an engineer is coming but they did this back in July and it didn't fix the issue. What can I do? I've been a Sky customer for over 12 years and these last few months have been so stressful - I need the secure broadband to do my job.

Re: Broadband Intermittent and Slow

Tom-W19 — Tue, 24 Sep 2024 08:15:11 GMT

Hi @Melissa31d

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Broadband Intermittent and Slow in Broadband

Broadband Intermittent and Slow

Re: Broadband Intermittent and Slow