topic Re: No network wifi in Broadband

No network wifi

Kelly161 — Tue, 24 Sep 2024 06:28:50 GMT

No wifi network in rushden, anyone else having problems

Re: No network wifi

Sb19911 — Tue, 24 Sep 2024 06:31:03 GMT

Yes same issue. I have white wifi light, but no network, all tests say its working but there is no network to connect too

Re: No network wifi

Nell7 — Tue, 24 Sep 2024 06:34:04 GMT

Having same issue in Worcestershire. Lights on but no connection. When testing on the app it says everything is working

Re: No network wifi

Bean11 — Tue, 24 Sep 2024 06:36:30 GMT

Having the same issue in Ipswich atm, anyone know how to fix this yet

Re: No network wifi

Ellz1 — Tue, 24 Sep 2024 06:36:51 GMT

Same issue in Kettering. Router has a white light, but no option to choose the network.

Re: No network wifi

PaulaMlnc — Tue, 24 Sep 2024 06:36:55 GMT

No network for hours in Bedford too; I'll just wait to talk with them seeing that I can't seem to see if openreach is doing work in the area

Re: No network wifi

User646466 — Tue, 24 Sep 2024 06:38:42 GMT

Same issue occurring in Glasgow

Re: No network wifi

Chrisee — Tue, 24 Sep 2024 06:39:05 GMT

There used to be an issue affecting some of the white Sky hubs where you can no longercsee the WiFi SSID. If thst sounds like your issue then it can be sorted by resetting the hub. Press and hokd in the WPS button on the right hand edge for up to 30 seconds until the LED starts rapidly flashing green then release. You will ose any custom settings butvthe SSID should be back.

Re: No network wifi

Jamesg1212 — Tue, 24 Sep 2024 06:40:01 GMT

Same issue in Bexley, Kent - no work being done on lines and all working according to tests, white light on, no wifi

Re: No network wifi

PaulaMlnc — Tue, 24 Sep 2024 06:40:19 GMT

I have tried already this because I saw your replies earlier, still not working.

Re: No network wifi

RLHar24 — Tue, 24 Sep 2024 06:42:28 GMT

Same issue in Norfolk. Tried to perform reset and no luck either. Turn off turn on also not working.

Re: No network wifi

Michelle159 — Tue, 24 Sep 2024 06:42:48 GMT

Same in Hampshire too, lights on but no connectiom

Re: No network wifi

Lukeyty — Tue, 24 Sep 2024 06:45:00 GMT

Same in Northampton. White light but no network to connect to - nothing but issues with Sky Broadband since joining

Re: No network wifi

PaulaMlnc — Tue, 24 Sep 2024 06:48:14 GMT

It's frustrating that it seems we can't reach someone from Sky with a helpful solution for the problem, it's just us, a handful of people who doesn't really know what to do. What can I say, it's good that I'm in my cooling off period.

Re: No network wifi

Chrisee — Tue, 24 Sep 2024 06:48:28 GMT

Thereset process does wirk if the issue is with the white hub and it has a white light indicating it is connected however if you release the wps button before the light starts rapidly flashing green which takes what seems likexan age tge hub wont have reset.

If after that you arexstuck you will have to call Sky.

Re: No network wifi

gordyk — Tue, 24 Sep 2024 06:49:33 GMT

same in renfrewshire lights on hub but not working

Re: No network wifi

PaulaMlnc — Tue, 24 Sep 2024 06:50:51 GMT

@Chrisee @I have tried for minutes, nothing happens, it just seems like the hub(the white one) is the issue, even tho' the light is white

Re: No network wifi

Amanda199 — Tue, 24 Sep 2024 06:51:33 GMT

Having same issue in Ayrshire. Test says connection is good. Light is on but no WiFi connection available

Re: No network wifi

Chrisee — Tue, 24 Sep 2024 06:52:08 GMT

@PaulaMlnc if the hub restarted fully which takes a couple of minutes tgen you will havecto call Sky and report the issue.

Re: No network wifi

Lauren317 — Tue, 24 Sep 2024 06:53:27 GMT

I'm having the same issue in Suffolk and have tried resetting it twice but my devices still can't pick up WiFi. Not great as I work from home!