topic Re: Wifi still not active in Broadband

Wifi still not active

Matty21 — Mon, 23 Sep 2024 12:32:06 GMT

I had a messag saying that my WiFi is active but yet the WiFi still isn't active and I'm wondering what to do next could someone help me

Re: Wifi still not active

Shyness — Tue, 24 Sep 2024 06:11:18 GMT

Same here it's been down since system went down

Re: Wifi still not active

Chrisee — Tue, 24 Sep 2024 06:14:30 GMT

@Matty21 I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Wifi still not active

Shyness — Tue, 24 Sep 2024 06:16:48 GMT

WiFi fine

Its just I carnt get onto my account to get sky working it's saying wrong postcode which it isn't

Re: Wifi still not active

Chrisee — Tue, 24 Sep 2024 06:21:43 GMT

@Shyness unless this is a new service yours isxa dufferent issue than the OP's. Most likely cause is you are not signing in with the Sky id linked to your broadband account. If you are certain you are ring Sky as they have to sort the issue for you - the forum team cannot do that online.

Re: Wifi still not active

Tom-W19 — Tue, 24 Sep 2024 09:08:57 GMT

Thanks for escalating. We've sent an invite to @Matty21.