topic Re: Can’t access vpn at home in Broadband

Can’t access vpn at home

Deb1903 — Mon, 23 Sep 2024 16:30:11 GMT

I am unable to work from home as can't access vpn. IT at work have checked all my equipment and I can hotspot off my phone. How can I resolve this. I have a white router and sky max.

Re: Can’t access vpn at home

Chrisee — Mon, 23 Sep 2024 17:29:01 GMT

@Deb1903 some company VPNs have an issue with the way Sky assign IP addresses on the new white hubs. You can see if this is your problem by following the steps in this post UPnP set up

Re: Can’t access vpn at home

Deb1903 — Mon, 23 Sep 2024 18:11:58 GMT

I have tried this but hasn't worked. Is there any way I can speak to an actual human?

Re: Can’t access vpn at home

Deb1903 — Mon, 23 Sep 2024 18:13:31 GMT

@Chrisee I am beyond frustrated and can't get to speak to anyone. Can you help?

Re: Can’t access vpn at home

Chrisee — Mon, 23 Sep 2024 18:58:44 GMT

@Deb1903 follow the link I posted as that should sort it. Otherwise call Sky.

Re: Can’t access vpn at home

Metis — Mon, 23 Sep 2024 19:26:01 GMT

@Deb1903

Ask your I.T at work to read this

https://helpforum.sky.com/t5/Broadband/Vpn/m-p/4752617#M422425

Re: Can’t access vpn at home

Deb1903 — Mon, 23 Sep 2024 20:58:13 GMT

I have followed it and still unsuccessful. When I phone I either get cut off or no one answers