topic Poor to none internet in Broadband

Poor to none internet

Mcdonald1 — Mon, 23 Sep 2024 13:25:02 GMT

We had the new Wi-Fi router fitted last week on the 16th and the signal has been very poor. The router is only 2 meters away from our devices and still we have to use 4g to get internet. With our previous suppier (Vodafone) we had zero issues. Could you please send an engineer to sort as first impressions are very poor.

Re: Poor to none internet

Greenfingers001 — Tue, 24 Sep 2024 08:09:20 GMT

Hi there @Mcdonald1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor to none internet

Tom-W19 — Thu, 26 Sep 2024 08:13:07 GMT

Hi @Mcdonald1

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.