https://helpforum.sky.com/t5/Broadband/Not-broadband-for-3-days/m-p/4762732#M423698 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193301">@RedNed92</a>&nbsp;</P> <P>Openreach aim to fix individual broadband issues in 2 <U>working</U>&nbsp;days.&nbsp;The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Sun, 22 Sep 2024 16:19:56 GMT Daniel0210 2024-09-22T16:19:56Z https://helpforum.sky.com/t5/Broadband/Not-broadband-for-3-days/m-p/4762689#M423692 <P>Had no internet since Friday, says an engineer is booked but not giving me a date or time, can't get through to sky to find out any information and I also want to know if this will reflect on my next bill.</P> Sun, 22 Sep 2024 15:57:05 GMT https://helpforum.sky.com/t5/Broadband/Not-broadband-for-3-days/m-p/4762689#M423692 RedNed92 2024-09-22T15:57:05Z https://helpforum.sky.com/t5/Broadband/Not-broadband-for-3-days/m-p/4762732#M423698 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193301">@RedNed92</a>&nbsp;</P> <P>Openreach aim to fix individual broadband issues in 2 <U>working</U>&nbsp;days.&nbsp;The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Sun, 22 Sep 2024 16:19:56 GMT https://helpforum.sky.com/t5/Broadband/Not-broadband-for-3-days/m-p/4762732#M423698 Daniel0210 2024-09-22T16:19:56Z