topic Re: No wifi signal in some rooms in Broadband

No wifi signal in some rooms

Ed38 — Sun, 22 Sep 2024 14:57:09 GMT

Router is well positioned in centre of house but wifi doesn't reach some Rooms

Re: No wifi signal in some rooms

Ed38 — Sun, 22 Sep 2024 14:58:59 GMT

I think the service is guaranteed to deliver wifi to every room. Is it possible to get a booster?

Re: No wifi signal in some rooms

TimmyBGood — Sun, 22 Sep 2024 15:22:59 GMT

@Ed38

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: No wifi signal in some rooms

Ed38 — Mon, 23 Sep 2024 06:25:07 GMT

Please provide the number I need to call and I'll get a diagnosis. Thanks

Re: No wifi signal in some rooms

Chrisee — Mon, 23 Sep 2024 06:30:33 GMT

@Ed38 you can call 150 on your Sky Talk line or any Sky customer services number starting 03 which you can find by following the contact us link at the bottom of the page.

WiFi signsl strength in different rooms in uour property are determined by the layout and type of construction of your home and essentially isnt something Sky can control.