topic Re: Sky broadband not working, ONT is red in Broadband

Sky broadband not working, ONT is red

Ravi1101 — Sat, 21 Sep 2024 08:37:46 GMT

Sky broadband not working, ONT has red fault light. Tried restarting and all troubleshooting, no luck.

Mysky app show no outage in the area.

Re: Sky broadband not working, ONT is red

Chrisee — Sat, 21 Sep 2024 09:56:24 GMT

@Ravi1101 I have escalated your post so you can report this to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky broadband not working, ONT is red

Mr+Flibbles+86 — Sat, 21 Sep 2024 10:35:29 GMT

Thanks for escalating this. We’ve sent an invite to @Ravi1101 to chat.

Re: Sky broadband not working, ONT is red

Addie15 — Mon, 23 Sep 2024 10:35:05 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.