topic Sky max hub not showing in products in Broadband

Sky max hub not showing in products

Michael2710 — Sat, 21 Sep 2024 09:34:42 GMT

New Sky Fibre Broadband installation on Wed 18th Sept. Sky Max Hub installed by engineer who told me that my landline phone would work within a few hours. 4 days later phone is still not working.

Futile phone calls for "technical help" tell me that a BT Open Reach engineer would resolve problem by yesterday but has resulted in no change.

Sky Max Hub is not showing in MySky app, so I can't change password or any other setting.

Who will resolve these issues?

Re: Sky max hub not showing in products

Chrisee — Sat, 21 Sep 2024 09:50:16 GMT

@Michael2710 normally signing out, closing and the reopening the app will cause the option to appear if it doesnt you will have to call Sky which is gling to be difficult due to the continueing issue with SkyStream/Glass systems.

Re: Sky max hub not showing in products

Michael2710 — Sat, 21 Sep 2024 09:56:41 GMT

Thanks for your reply. I've tried signing in again to the app, but no change. It tells me that "we're having trouble activiating your hub", but doesn't offer a solution. On the Sky Glass issue, it's telling me that I'm having trouble with Sky Glass, but I'm not. It's so frustrating.