topic Re: Internet not working in Broadband

Internet not working

Danielle115 — Fri, 20 Sep 2024 17:51:22 GMT

Hi, my internet is not working, done all the tests and still no joy, phoned up customer services and the auto message just referred me to the website to do the same tests, internet down 2 days now, help needed please

Re: Internet not working

Greenfingers001 — Sat, 21 Sep 2024 09:02:22 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet not working

Lisa-P1987 — Mon, 23 Sep 2024 09:08:56 GMT

We are still looking to help you Danielle115 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks