https://helpforum.sky.com/t5/Broadband/Account-holder/m-p/4759914#M423339 <P>My girlfriend and I have recently moved into our new house, however I am not the account holder, and currently have no WiFi! She is at work and I'm at home with a white dot on the white Sky box, it was absolutely fine yesterday??&nbsp;</P> Sat, 21 Sep 2024 07:51:58 GMT Mikey8 2024-09-21T07:51:58Z https://helpforum.sky.com/t5/Broadband/Account-holder/m-p/4759914#M423339 <P>My girlfriend and I have recently moved into our new house, however I am not the account holder, and currently have no WiFi! She is at work and I'm at home with a white dot on the white Sky box, it was absolutely fine yesterday??&nbsp;</P> Sat, 21 Sep 2024 07:51:58 GMT https://helpforum.sky.com/t5/Broadband/Account-holder/m-p/4759914#M423339 Mikey8 2024-09-21T07:51:58Z https://helpforum.sky.com/t5/Broadband/Account-holder/m-p/4760259#M423368 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4190694">@Mikey8</a>&nbsp;Sky can only talk to the account holder or someone they have previously allowed to speak on their behalf.</P> <P>&nbsp;</P> <P>A white light indicates the hub is properly connected so it is difficult to know what is wrong but simply rebooting the hub by disconnecting the power may sort the issue.</P> Sat, 21 Sep 2024 09:59:57 GMT https://helpforum.sky.com/t5/Broadband/Account-holder/m-p/4760259#M423368 Chrisee 2024-09-21T09:59:57Z