https://helpforum.sky.com/t5/Broadband/Fibre-is-not-activate-after-engineers-visit/m-p/4759009#M423276 <P>Our hub arrived in a timely manner and the engineer from openreach came on the right day, did his thing and told us that the service would be active by midnight.</P><P>&nbsp;</P><P>alas no- the red light of doom is constantly on the openreach box</P><P>&nbsp;</P><P>and there is no one I can call or talk to about this, I have been trying all day. If I do get through to someone then they tell me that they cant talk to me because&nbsp; I am a sky glass custommer and transfer me through to the 'right place'. Great. But no one ever picks up- ever, well not for 90 mins waiting- and I draw the line at a whole football match of being on hold to a company I am spending the best part of a £1400 a year with.</P><P>&nbsp;</P><P>On my account it says that the engineer visit was cancelled- but it wasnt !!! I was there and we passed a nice time together- though they refused a cuppa.</P><P>&nbsp;</P><P>So sky thinks the engineer hasnt come so they wont turn me on, but I cant tell them because no one will talk to me because I am a glass custommer and they wont pick up the phone.</P><P>&nbsp;</P><P>What do I do?</P> Fri, 20 Sep 2024 17:06:34 GMT George1971 2024-09-20T17:06:34Z https://helpforum.sky.com/t5/Broadband/Fibre-is-not-activate-after-engineers-visit/m-p/4759009#M423276 <P>Our hub arrived in a timely manner and the engineer from openreach came on the right day, did his thing and told us that the service would be active by midnight.</P><P>&nbsp;</P><P>alas no- the red light of doom is constantly on the openreach box</P><P>&nbsp;</P><P>and there is no one I can call or talk to about this, I have been trying all day. If I do get through to someone then they tell me that they cant talk to me because&nbsp; I am a sky glass custommer and transfer me through to the 'right place'. Great. But no one ever picks up- ever, well not for 90 mins waiting- and I draw the line at a whole football match of being on hold to a company I am spending the best part of a £1400 a year with.</P><P>&nbsp;</P><P>On my account it says that the engineer visit was cancelled- but it wasnt !!! I was there and we passed a nice time together- though they refused a cuppa.</P><P>&nbsp;</P><P>So sky thinks the engineer hasnt come so they wont turn me on, but I cant tell them because no one will talk to me because I am a glass custommer and they wont pick up the phone.</P><P>&nbsp;</P><P>What do I do?</P> Fri, 20 Sep 2024 17:06:34 GMT https://helpforum.sky.com/t5/Broadband/Fibre-is-not-activate-after-engineers-visit/m-p/4759009#M423276 George1971 2024-09-20T17:06:34Z