https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756438#M423080 <P>Mine is exactly the same, I have no sky tv either <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Fri, 20 Sep 2024 00:14:14 GMT Gem316 2024-09-20T00:14:14Z https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756434#M423077 <P>The Internet in my house is so bad I can't even connect in the kitchen. The router is showing two orange lights but when I test on here it says my Internet is good and that I'm getting great speed yet it's actually not working. Is it a fake test?</P> Fri, 20 Sep 2024 00:05:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756434#M423077 hannahspanner1 2024-09-20T00:05:03Z https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756438#M423080 <P>Mine is exactly the same, I have no sky tv either <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Fri, 20 Sep 2024 00:14:14 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756438#M423080 Gem316 2024-09-20T00:14:14Z https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756914#M423122 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2223998">@hannahspanner1</a>&nbsp; &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4186780">@Gem316</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 20 Sep 2024 07:42:29 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756914#M423122 Highlinder 2024-09-20T07:42:29Z https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756944#M423126 <P>WiFi Working fine, 1 out of 2 pucks not working</P> Fri, 20 Sep 2024 07:48:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756944#M423126 Gem316 2024-09-20T07:48:22Z https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756948#M423128 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4186780">@Gem316</a>&nbsp; That is a separate issue. Have you tried the troubleshooting for to see if the puck will come back to life?</P> Fri, 20 Sep 2024 07:51:12 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-super-poor/m-p/4756948#M423128 Highlinder 2024-09-20T07:51:12Z