https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754872#M422959 <P>Been down since this morning, tried resetting the modem and unplugged wires and reconnected them, but no luck&nbsp;</P> Thu, 19 Sep 2024 13:11:53 GMT Jebun 2024-09-19T13:11:53Z https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754858#M422955 <P>My sky broadband is not connecting to my internet at home. All the lights are green, apart from the internet light which appears orange. I cannot connect to the internet on my phone or laptop, and there is still a dial tone on my phones so there must be an issue with the modem. Any help or advice would be greatly appreciated, thanks&nbsp;</P> Thu, 19 Sep 2024 13:05:22 GMT https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754858#M422955 Jebun 2024-09-19T13:05:22Z https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754864#M422956 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4184950">@Jebun</a>&nbsp; How long has your internet been down for? Is it around 1 hour or is it less?</P> Thu, 19 Sep 2024 13:06:43 GMT https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754864#M422956 Highlinder 2024-09-19T13:06:43Z https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754872#M422959 <P>Been down since this morning, tried resetting the modem and unplugged wires and reconnected them, but no luck&nbsp;</P> Thu, 19 Sep 2024 13:11:53 GMT https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4754872#M422959 Jebun 2024-09-19T13:11:53Z https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4755071#M422999 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4184950">@Jebun</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 19 Sep 2024 15:48:45 GMT https://helpforum.sky.com/t5/Broadband/No-internet-on-broadband/m-p/4755071#M422999 Highlinder 2024-09-19T15:48:45Z