topic Re: Intermittent connection loss in Broadband

Intermittent connection loss

Letty_80 — Thu, 19 Sep 2024 12:49:38 GMT

I am experiencing an intermittent loss of connection these last few days.

The online checked doesn't detect anything. Have tried doing this when the connection is down but as the connection loss lasts just a minute it's difficult to do this.

I have followed the various troubleshooting steps for this issue.

We have had this service a number years with no issue and have been happy. But unfortunately it has become disruptive in our household.

I'd like this to be investigated/raised please?

It is happened during the day as well as in the evening.

Re: Intermittent connection loss

Highlinder — Thu, 19 Sep 2024 12:51:17 GMT

@Letty_80 How many times a day is this happening to you that the connection drops out?

Re: Intermittent connection loss

EJM67 — Thu, 19 Sep 2024 13:08:43 GMT

This is happening to me too. It drops for a minute or so very frequently, sometimes a couple of times within half an hour. This has been happening for the last 2 days.

Re: Intermittent connection loss

Letty_80 — Thu, 19 Sep 2024 13:25:00 GMT

Hi and thank you for replying.

It's happened I'd say around 4 times yesterday. Day before around 5 times.

It's unusual for us as our connection is usually really good and reliable.

There is only one perosn at home during the day using the connection.

Re: Intermittent connection loss

Letty_80 — Thu, 19 Sep 2024 14:18:23 GMT

Just to add in case it's worth mentioning, the connection usually comes back by itself.

There was an instance today where we had to restart the hub/device to regain connection.

Re: Intermittent connection loss

Witchypool — Thu, 19 Sep 2024 16:03:28 GMT

Hve you reported it to Sky?

They have been very helpful when i had similar issues and they sent out a new router.