topic Re: Switching from BT to sky broadband today, in Broadband

Switching from BT to sky broadband today,

mrjohnny9 — Thu, 19 Sep 2024 11:42:36 GMT

Switching from BT to sky broadband today, have read that it is easier to change/replace sky SSID with existing BT SSID rather than change numerous device id's? Is this possible/easy to do and how you doing it please, have read a few write ups but sure if it's doable

Re: Switching from BT to sky broadband today,

Highlinder — Thu, 19 Sep 2024 11:58:32 GMT

@mrjohnny9 Did Sky give you a black or white router for your service?

Re: Switching from BT to sky broadband today,

mrjohnny9 — Thu, 19 Sep 2024 12:05:49 GMT

Unsure ATM as not home until Saturday

Re: Switching from BT to sky broadband today,

Highlinder — Thu, 19 Sep 2024 12:10:33 GMT

@mrjohnny9 With the white router that would be done via the Sky app to make changes, but with the black router it is done via router management. Once you know what router you have come back let us know.

Re: Switching from BT to sky broadband today,

Chrisee — Thu, 19 Sep 2024 12:11:57 GMT

@mrjohnny9 if you get a white hub which is likely if buying full fibre you can indeed edit the SSID and WiFi password using the My Sky app navigate to the Sky Max settings area and use the pencil icon to open the edit field. If you have a black hub you can edit the WiFi details in the hub's web interface by typing 192.168.0.1 and clicking on the WiFi tab and logging in with the username admin and the WiFi password on the hubs label.

It is a sensible step to save efort my own WiFi log in is from a router which has been history for several years.

Re: Switching from BT to sky broadband today,

mrjohnny9 — Thu, 19 Sep 2024 13:53:18 GMT

It will be the white one as we have fibre to the house

Re: Switching from BT to sky broadband today,

mrjohnny9 — Mon, 23 Sep 2024 12:11:58 GMT

@Chrisee hi I now have my sky max hub working today, so using the sky app am in the settings area, is there a SBS for changing the SSID using my BT id to save changing all devices please?

Re: Switching from BT to sky broadband today,

Chrisee — Mon, 23 Sep 2024 12:21:47 GMT

@mrjohnny9 in the My Sky app click on Broadband, scroll down yo Product Options, click on Sky Max hub on the page that appearsclick on the pencil icon which should allow you to edit both the SSID and the WiFi password to match your old router. Once the change is saved and hub has restarted your devices should connect without further action although a few may require a re-start.

Re: Switching from BT to sky broadband today,

mrjohnny9 — Mon, 23 Sep 2024 12:29:03 GMT

@Chrisee have tried that but hub not showing in broadband section of the app? Am I missing something here?

Re: Switching from BT to sky broadband today,

mrjohnny9 — Mon, 23 Sep 2024 12:37:20 GMT

@Chrisee @Have tried logging out and back in again but still not showing

Re: Switching from BT to sky broadband today,

mrjohnny9 — Mon, 23 Sep 2024 12:51:31 GMT

@Chrisee @Deleted the app, reinstalled it again but still not seeing an option to change hub settings

Re: Switching from BT to sky broadband today,

Chrisee — Mon, 23 Sep 2024 13:13:14 GMT

Sorry @mrjohnny9 you will need to get Sky to fix it for you.

Re: Switching from BT to sky broadband today,

mrjohnny9 — Mon, 23 Sep 2024 18:20:13 GMT

@Chrisee hi, just to update you, all working now thx, SSID changed+ password, existing devices automatically reconnected, seems there is a few hours delay for the hub settings to appear in the sky app, thanks for your input