https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754698#M422918 <P>I'm in Cambridgeshire and my broadband is down again. Download speed has halved to 20 Mbps, Upload speed is sub 0.5 Mbps!!!</P> Thu, 19 Sep 2024 11:22:05 GMT Boss_Weasel 2024-09-19T11:22:05Z https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754626#M422911 <P>My broadband is not working&nbsp;</P> Thu, 19 Sep 2024 10:33:22 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754626#M422911 Ian1978 2024-09-19T10:33:22Z https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754698#M422918 <P>I'm in Cambridgeshire and my broadband is down again. Download speed has halved to 20 Mbps, Upload speed is sub 0.5 Mbps!!!</P> Thu, 19 Sep 2024 11:22:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754698#M422918 Boss_Weasel 2024-09-19T11:22:05Z https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754766#M422929 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4184804">@Ian1978</a>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172612">@Boss_Weasel</a>&nbsp; Is your broadband working, but having problems or is it off totally at this time?</P> Thu, 19 Sep 2024 12:01:43 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-off/m-p/4754766#M422929 Highlinder 2024-09-19T12:01:43Z