topic Re: Sky WIFI Max Issues in Broadband

Sky WIFI Max Issues

icedcleveley — Thu, 19 Sep 2024 06:55:25 GMT

Recently 'upgraded' to Sky Wifi Max and have an extended hub. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). This has been going on for 2-3 months and we have done everything on the 'Sky Help' pages to try and fix it. I'm struggling to work from home effectively.

We want to speak to someone to arrange an engineer visit as promised when sold the service. Does anyone have a contact number or email address?

Re: Sky WIFI Max Issues

Chrisee — Thu, 19 Sep 2024 07:10:35 GMT

@icedcleveley as you need Sky's help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky WIFI Max Issues

Tom-W19 — Thu, 19 Sep 2024 09:26:02 GMT

Thanks for escalating. We've sent an invite to @icedcleveley.