topic Re: Red LOS light in Broadband

Red LOS light

Altum — Tue, 17 Sep 2024 16:09:01 GMT

Hi all, got a red LOS light on the open reach box, that connects to the hub.

No internet or Wi-Fi, sky broadband tester doesn't seem to be able to recognise this for whatever reason...

is there any way I can see what the issue is/if work is in the area.

thanks

Re: Red LOS light

cookiemonsteruk — Tue, 17 Sep 2024 16:11:43 GMT

@Altum

LOS or loss of service externally and needs reported to sky

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Red LOS light

Altum — Thu, 19 Sep 2024 07:55:53 GMT

Well I phoned that day and got told an open reach engineer would be out the day after (yesterday) got their text, confirmed I'd be there. Then no one appears all day

phoned sky back and got nowhere with that, no one knows what anyone else is doing.

still no internet or updates otherwise.

waited 3 months for OpenReach to run a 5 meter line from the street to the house, worked for exactly 1 month.

can't keep having days off forever waiting for open reach to actually do something, is there anyway you can actually figure out what is going on, if you did this to them there would be penalties or something....

Re: Red LOS light

TimmyBGood — Thu, 19 Sep 2024 07:57:57 GMT

@Altum wrote:

if you did this to them there would be penalties or something....

https://www.sky.com/help/articles/auto-compensation

Re: Red LOS light

Altum — Fri, 20 Sep 2024 09:23:07 GMT

Missed appointment yesterday too, maybe they might make today, highly doubt it.

phoned sky again, no one knows anything but there's a reported outage in my area from yesterday, if it goes by post code, I'm the only house in the area....

the guy was more than happy to try sell me other packages while the package I currently have doesn't even work, so that's great.

is there anyway to actually know what's happening without talking to a robot then sitting on hold for 20 minutes, then hoping you get someone who might have a clue?

next to zero phone signal since I'm in the middle of nowhere and rely on the internet a lot, then having to have endless days off for people who don't even arrive, it's insanity.