New Broadband installation concerns

Hamish2 — Thu, 19 Sep 2024 06:26:40 GMT

Morning. I had Sky WiFi Max installed yesterday. A few concerns. Firstly, the phone, doesn't work. Secondly, Although though the WiFi is working my account says Sky is not my WiFi provider, plus the App won't complete set up. Thirdly, I need a Booster pod as no WiFi at the rear of the house. Lastly, the Engineered said I have a problem and should call Sky. I've screen spotted his phone showing the problem. What is the phone number for Sky? Thanks.

Re: New Broadband installation concerns

TimmyBGood — Thu, 19 Sep 2024 07:21:45 GMT

@Hamish2 wrote:

Thirdly, I need a Booster pod as no WiFi at the rear of the house.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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New Broadband installation concerns

Re: New Broadband installation concerns