topic Re: No ONT box in property in Broadband

No ONT box in property

Lornaspiers80 — Wed, 18 Sep 2024 21:57:18 GMT

I have not ONT box in property I have purchased and sky goes live on 23rd September?

Re: No ONT box in property

cookiemonsteruk — Wed, 18 Sep 2024 22:13:53 GMT

@Lornaspiers80

Enter your full address below and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: No ONT box in property

Lornaspiers80 — Thu, 19 Sep 2024 06:48:55 GMT

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Re: No ONT box in property

TimmyBGood — Thu, 19 Sep 2024 07:18:07 GMT

@Lornaspiers80

"FTTP is not available"

That means an ONT is not relevant, and the Sky Hub will plug into a telephone socket.

Re: No ONT box in property

Lornaspiers80 — Thu, 19 Sep 2024 10:18:45 GMT

There's no phone socket either

Re: No ONT box in property

TimmyBGood — Thu, 19 Sep 2024 11:21:44 GMT

@Lornaspiers80

You'll need to report that to Sky.