https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754085#M422768 <P>Hello,</P><P>&nbsp;</P><P>since a week or so, internet keeps dropping (internet light flashing amber, then still amber + voice light still amber) every hour or so and then reconnect. Tried to reset modem but still doesn't work and sky app does not detect any problem.&nbsp;<BR /><BR />Any suggestions?&nbsp;<BR />thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2635.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103643i7CA9DA0FBE574221/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2635.jpeg" alt="IMG_2635.jpeg" /></span></P> Wed, 18 Sep 2024 18:44:20 GMT JMR9 2024-09-18T18:44:20Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754085#M422768 <P>Hello,</P><P>&nbsp;</P><P>since a week or so, internet keeps dropping (internet light flashing amber, then still amber + voice light still amber) every hour or so and then reconnect. Tried to reset modem but still doesn't work and sky app does not detect any problem.&nbsp;<BR /><BR />Any suggestions?&nbsp;<BR />thanks&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2635.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103643i7CA9DA0FBE574221/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2635.jpeg" alt="IMG_2635.jpeg" /></span></P> Wed, 18 Sep 2024 18:44:20 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754085#M422768 JMR9 2024-09-18T18:44:20Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754090#M422770 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4182664">@JMR9</a>&nbsp;</P> <P>&nbsp;</P> <P>Could you post your router stats</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474</A></P> Wed, 18 Sep 2024 18:46:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754090#M422770 cookiemonsteruk 2024-09-18T18:46:03Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754253#M422807 <P>Here you go, thank you!&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2636.jpeg" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103648i1E25A74052E5C860/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2636.jpeg" alt="IMG_2636.jpeg" /></span></P><P> </P> Wed, 18 Sep 2024 21:18:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754253#M422807 JMR9 2024-09-18T21:18:03Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754290#M422809 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4182664">@JMR9</a>&nbsp;</P> <P>&nbsp;</P> <P>G.fast guaranteed speed is 100Mbps however as it appears your line is dropping more than 10 times a day it should still be treated as a line fault</P> <P>&nbsp;</P> <P>Contact sky as below<BR /><BR />Follow the link and choose need more help<BR /><BR /><A href="https://www.sky.com/help/home/" target="_blank">https://www.sky.com/help/home/</A><BR /><BR />If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland</P> <P>&nbsp;</P> <P>To book an engineer and let us know how it goes</P> Wed, 18 Sep 2024 21:57:35 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/4754290#M422809 cookiemonsteruk 2024-09-18T21:57:35Z