topic Unable to connect to work VPN in Broadband

Unable to connect to work VPN

mothlove — Wed, 18 Sep 2024 16:54:10 GMT

Hey!

Had no issues with the internet and connecting via VPN for over two months until yesterday.

The VPN we use is the Windows official feature.

I do use the white sky hub.

I noticed that similar issue arised with multiple of Sky clients and it is something to do with Map-T?

Please help!

Re: Unable to connect to work VPN

cookiemonsteruk — Wed, 18 Sep 2024 16:57:47 GMT

@mothlove

Try enabling one of the following

Enable UPnP
Enable DMZ [for IPv4]
Enable Port Forwarding [for IPv4]

To opt out of map-t 8:1 ip address sharing to rule out/in map-t

Re: Unable to connect to work VPN

mothlove — Wed, 18 Sep 2024 17:18:05 GMT

Hey!

Where abouts can I find those settings and what IP to I put into the DMZ

Also what Ports do I forward?

I am a little tech savvy but that much 😞

Re: Unable to connect to work VPN

cookiemonsteruk — Wed, 18 Sep 2024 17:26:46 GMT

@mothlove

You just have to enable one of them our advice doesn't suggest entering any values against them

Probably the best one would be to enable upnp but unfortunately i don't have the max hub to advise

@Chrisee where can you find upnp, dmz and port forwarding on the max hub to opt out of map-t. Thanks

Re: Unable to connect to work VPN

Chrisee — Wed, 18 Sep 2024 17:49:54 GMT

@mothlove & @cookiemonsteruk I wouldnt touch the DMZ or port forwarding which are in the advanced section of the product settings for the Sky Max hub in the My Sky app. Instead use the UPnP which is simpler. To make that change you log into the hub's web interface (type 192.168.0.1 into a browser sign in with admin as the user and the default wifi password on the label as the password), find the UPnP setting and switch that on. If you look on the main maintenance tab you will see the MAP-T setting should change from 8:1 to 1:1 which should sort the issue.

I am typing this from memory as I am not at home so sorry if I have got it wrong.

Re: Unable to connect to work VPN

mothlove — Thu, 19 Sep 2024 06:44:39 GMT

@Chrisee

Managed to do as you said and change the MAP-T to 1:1 and still having issue with connecting to VPN...

I am starting to believe it must be something to do with maybe a recent windows update or a driver update...

Re: Unable to connect to work VPN

Chrisee — Thu, 19 Sep 2024 07:17:49 GMT

Thanks for confirming thst @mothlove thst does seem to rule out that MAP-T is the issue. So many things can cause issues hope you find your's.