https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/4753472#M422627 <P>I have had dropping broadband problems for weeks.&nbsp; I called 150 and no longer get a real person to speak to, but the automatic tester says 'there's a problem with your home set-up', yet the only way I can access the diagnostic tools via the website is when the broadband is working, so unsurprisingly at that point, it says 'there's no problem'!</P><P>When there are problems, I sometimes find a few sites work (generally my email is still accessible) but most come up 'site cannot be reached'.&nbsp; It's defintely not my machine, as the other devices around the house have the same issues (Alexa cuts out etc.)&nbsp;&nbsp;</P><P>Not sure how the automatic tester gets the result but then nothing more can be said or done?&nbsp; Where do I go from here?</P><P>I've tried accessing my router stats, but 'admin' and 'sky' or my WIFI password don't seem to work to allow me access, so I can't provide those.</P> Wed, 18 Sep 2024 10:04:15 GMT DIH42 2024-09-18T10:04:15Z https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/4753472#M422627 <P>I have had dropping broadband problems for weeks.&nbsp; I called 150 and no longer get a real person to speak to, but the automatic tester says 'there's a problem with your home set-up', yet the only way I can access the diagnostic tools via the website is when the broadband is working, so unsurprisingly at that point, it says 'there's no problem'!</P><P>When there are problems, I sometimes find a few sites work (generally my email is still accessible) but most come up 'site cannot be reached'.&nbsp; It's defintely not my machine, as the other devices around the house have the same issues (Alexa cuts out etc.)&nbsp;&nbsp;</P><P>Not sure how the automatic tester gets the result but then nothing more can be said or done?&nbsp; Where do I go from here?</P><P>I've tried accessing my router stats, but 'admin' and 'sky' or my WIFI password don't seem to work to allow me access, so I can't provide those.</P> Wed, 18 Sep 2024 10:04:15 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/4753472#M422627 DIH42 2024-09-18T10:04:15Z