topic Re: No internet in Broadband

No internet

Dancer444444 — Tue, 17 Sep 2024 18:46:44 GMT

Checked on my sky app and diagnostics saying hub, WiFi and broadband all good with no issues however hub has orange lights on internet and voice but green light on power and WiFi? Any suggestions as currently no internet.

Re: No internet

Mr+Flibbles+86 — Wed, 18 Sep 2024 08:05:16 GMT

Hi there @Dancer444444 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Tom-W19 — Fri, 20 Sep 2024 08:24:35 GMT

Hi @Dancer444444

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: No internet

karl+mufc — Fri, 20 Sep 2024 08:27:24 GMT

I have no internet at all.

ca28 area.

Re: No internet

Highlinder — Fri, 20 Sep 2024 09:35:59 GMT

@karl+mufc Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.