topic Re: Internet dropping in Broadband

Internet dropping

JodieLowe — Sun, 15 Sep 2024 15:35:13 GMT

The middle light (internet) on the box keeps going off, turning red and then flashing amber. Taking its time to go back to green. This has been happening sporadically all day.

when calling and a test run, the message says that there is a problem with the home set up. Yet nothing has changed.

Re: Internet dropping

Mr+Flibbles+86 — Mon, 16 Sep 2024 07:24:58 GMT

Hi there @JodieLowe , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet dropping

Mr+Flibbles+86 — Wed, 18 Sep 2024 07:22:18 GMT

We are still looking to help you @JodieLowe . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks