Connection is dropping every 15 to 30 mins.

Kirsteen1980 — Wed, 18 Sep 2024 07:06:31 GMT

I work from home, take teams calls, it drops out all of the time. At other times, we notice that our Alexa drops out when playing music. This needs to be resolved urgently.

Re: Connection is dropping every 15 to 30 mins.

NMBrown — Wed, 18 Sep 2024 09:39:23 GMT

We have been having this problem too, since at least Monday. I have been kicked out of numerous Teams and Zoom meetings and tomorrow I have to be on Zoom all day to facilitate training. This is critical.

Yesterday I spoke to support people who claimed our Broadband connection is good.

This morning it has happened several times already. When it does the interent connection button on our hub flashes amber.

It is usually difficult to check because the drop outs can be for just a few seconds. However that is long enough to disconnect you from a Teams, Zoom or Googlemeet chat.

I lost half of yesterday to trying to resolve this. It is quite literally costing me money.

Please help

I have noticed that in the syslog at around the same time as we get these drop outs we have this dialogue. It has appeared tens of times in the activity log. It looks to me like the issue is the DHCP lease being invalid and then we cannot connect until there is a valid one. The Sky operative I spoke to yesterday didn't seem to understand what this means.

The chat has blocked me including the date tags in the message

09:00:23 syslog: ptm0.1 - WAN link DOWN.
09:00:23 syslog: DHCP lease invalid(WANoE). Connection DOWN.
09:00:26 syslog: Clear IP addresses. IP connection DOWN.
09:00:27 syslog: Voice IP Connection Down
09:00:27 syslog: [69042.877000] Line 0: xDSL link down
09:00:27 syslog: [69045.566000] Line 0: xDSL G.994 training
09:00:29 syslog: sky dhcpc client (v0.0.1) started
09:00:30 syslog: Voice Disconnected
09:00:34 syslog: Voice DeInitialized
09:00:34 syslog: [69053.566000] Line 0: VDSL G.993 started
09:00:52 syslog: [69070.566000] Line 0: VDSL G.993 channel analysis
09:00:52 syslog: [69072.183000] Line 0: VDSL2 link up, Bearer 0, us=4879, ds=54999
09:00:52 syslog: [69072.183000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
09:00:54 syslog: sky dhcpc client (v0.0.1) started
09:01:01 syslog: ptm0.1 - WAN link UP.
09:01:01 syslog: Received valid DHCP lease from server. Connection UP.
09:01:01 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210228B034166/3C457A7E2460/94.192.240.107/7.03.0704.R/2a02:c7c:d79e:df00::1]

Re: Connection is dropping every 15 to 30 mins.

Waynepd — Wed, 18 Sep 2024 09:51:01 GMT

Ours is doing the same everyday. Anyone any update?

topic Connection is dropping every 15 to 30 mins. in Broadband

Connection is dropping every 15 to 30 mins.

Re: Connection is dropping every 15 to 30 mins.

Re: Connection is dropping every 15 to 30 mins.

Re: Connection is dropping every 15 to 30 mins.