Fibre upgrade bad customer service

Davewhits — Tue, 17 Sep 2024 20:45:25 GMT

I upgrade my Broadband on the 19th August 2024 to Fibre which has a guaranteed minimum speed of 100 mb the best I've had is 95 mb

at first I had emails from Sky saying I'm within my rights to leave due to the speed,however I decided to stay and let them put it right,I also pay broadband boost which guarantees an engineer visit if required.

I must have rang and spoke to 6 different advisors and had long conversations with them each time,I've had a new Ethernet cable,I've had a text saying Sky are sending an update to my router and to turn my router off for ten minutes,I've also gone through all the online tests they advise on their troubleshooting page

The long and short of my situation is I've been paying broadband boost since Feb 2022 and never had an engineer visit to find fault!

I also am disgusted by the lack of concern and continuity between all the advisors I've spoken to,,I hope that someone from customer service reads this as I have asked to speak to a manager about this so it gets escalated to get a remedy

it's been a month since I upgrade to fibre and it's no better than before, the service I've had from Sky is up there as the worst I've had from any company!!!

Re: Fibre upgrade bad customer service

TimmyBGood — Tue, 17 Sep 2024 21:06:27 GMT

@Davewhits wrote:

it's been a month since I upgrade to fibre and it's no better than before

With respect, 95Mbs over FTTP is 'better' than the maximum 80Mbs possible over FTTC.

Given the speed result, are you certain the device you are using to test the connection has a gigabit ethernet chipset? If it's 100Mbs hardware, or the cable isn't Cat5e, or there's an issue with software drivers / OS settings, then you'll never see 100Mbs or above.

topic Fibre upgrade bad customer service in Broadband

Fibre upgrade bad customer service

Re: Fibre upgrade bad customer service