topic Re: Where can I get a prepaid label from to return sky router and booster? in Broadband

Where can I get a prepaid label from to return sky router and booster?

TariqH — Tue, 17 Sep 2024 13:47:05 GMT

I changed ISP and need to return the old sky Router and Booster.

I was sent a link to print a lbel off but it just tales me to the royal mail shop.

https://shop.royalmail.com/catalog/category/view/s/postage-and-packaging/id/7/

Which doesn't help.

Is there another link I can use? I have a box and everything, just need a prepaid label.

Thanks

Re: Where can I get a prepaid label from to return sky router and booster?

cookiemonsteruk — Tue, 17 Sep 2024 13:49:06 GMT

@TariqH

Use this link

https://www.sky.com/help/articles/return-tv-broadband

Re: Where can I get a prepaid label from to return sky router and booster?

TariqH — Tue, 17 Sep 2024 13:52:40 GMT

@cookiemonsteruk

I tried that - but I end up going round in circles - there's nothing there to indicate where one can print a prepaid label from.

Re: Where can I get a prepaid label from to return sky router and booster?

cookiemonsteruk — Tue, 17 Sep 2024 14:04:20 GMT

@TariqH

What router did you have?

How long have you had it?

Sky normally will tell you if it needs returned and send out packaging and a returns label a month after you leave

Re: Where can I get a prepaid label from to return sky router and booster?

TariqH — Tue, 17 Sep 2024 14:06:13 GMT

about 5 years

SR203 router

EE120 booster

Re: Where can I get a prepaid label from to return sky router and booster?

cookiemonsteruk — Tue, 17 Sep 2024 14:10:33 GMT

@TariqH

Contact sky as below to request the returns packaging and label if all other methods have failed

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland