topic Re: Sky Max Hub just stuck in setting up in MySky App in Broadband

Sky Max Hub just stuck in setting up in MySky App

alaric — Tue, 13 Aug 2024 21:20:48 GMT

I've had the sky Max Hub for a few weeks now and during that time the my sky app just has a spinning orange circle with we're setting up your hub and I am not able to access any of the features. I called yesterday and was advised to reset the hub and also uninstall and reinstall the my sky app which I have done and I still have the same issue.

The internet itself works fine however the wifi booster sent by Sky is unable to connect to it so I don't have interent in all my rooms

Re: Sky Max Hub just stuck in setting up in MySky App

Chrisee — Wed, 14 Aug 2024 06:30:57 GMT

As tge reset didn't work @alaric I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Max Hub just stuck in setting up in MySky App

Addie15 — Wed, 14 Aug 2024 07:23:47 GMT

Hi there! Thank you for escalating this. We have sent an invite to @alaric.

Re: Sky Max Hub just stuck in setting up in MySky App

Jane19741 — Tue, 17 Sep 2024 13:24:38 GMT

Hi,

having the same issue. Sky Max hub not being set up in my sky app, just spinning.

have a max pod I'm trying to connect but can't until this is sorted.

Re: Sky Max Hub just stuck in setting up in MySky App

Jane19741 — Tue, 17 Sep 2024 13:27:08 GMT

@Chrisee @Addie15 are you able to assist?

Re: Sky Max Hub just stuck in setting up in MySky App

Dankellock — Fri, 04 Oct 2024 15:31:43 GMT

Hi yes also having this issue with my sky max hub and booster