WiFi/ broadband issues

AlR13 — Sat, 14 Sep 2024 17:49:14 GMT

Having problems with WiFi for the last few weeks. We have a printer that sits in a small office at the back of the house which has been connected with very little issue for a few years now but it now struggles to connect quite frequently and any time we are in the office our mobile phones don't have a WiFi signal most of the time and it was previously not an issue. When I carry out a speed test it says its pretty consistently getting over 70 Meg but sometimes struggles to load Netflix (on multiple devices) only 10 feet from the hub . I am also now unable to connect to the thermostat in the house via my phone which has been installed and working no problem for about 3 years. If I connect to the thermostat with the hotspot on a phone it connects no problem so seems to be the WiFi for some reason. The hub is a black model SR203 if this helps at all

Re: WiFi/ broadband issues

jamesn123 — Tue, 17 Sep 2024 10:16:38 GMT

@AlR13

Try running through the WiFi troubleshooting here;

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

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WiFi/ broadband issues

Re: WiFi/ broadband issues