https://helpforum.sky.com/t5/Broadband/Sky-Engineer-no-show/m-p/4752159#M422240 <P>Ordered an upgrade from FTTC to FTTP.<BR />Install was supposed to be today on the 16th. (Hub was delivered today by DPD)<BR />Engineer did not show up, no communication at all and neither received the promissed sms messages.</P><P>Weirdly there are two visits of an engineer showing up in the order tracking:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JosMares_0-1726511148099.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103584i082D38E10FEF4577/image-size/medium?v=v2&amp;px=400" role="button" title="JosMares_0-1726511148099.png" alt="JosMares_0-1726511148099.png" /></span></P><P>and</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JosMares_1-1726511191737.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103585i83F43CFF1C7C8670/image-size/medium?v=v2&amp;px=400" role="button" title="JosMares_1-1726511191737.png" alt="JosMares_1-1726511191737.png" /></span></P><P><BR />Activation was also planned for today.<BR />I had to take a day off for this, utterly wasted.<BR /><BR /></P><P>I can understand that things go wrong on occasion but the lack of communication and the information in the order tracking are poor (to put it mildly).</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 16 Sep 2024 18:30:23 GMT Jos+Mares 2024-09-16T18:30:23Z https://helpforum.sky.com/t5/Broadband/Sky-Engineer-no-show/m-p/4752159#M422240 <P>Ordered an upgrade from FTTC to FTTP.<BR />Install was supposed to be today on the 16th. (Hub was delivered today by DPD)<BR />Engineer did not show up, no communication at all and neither received the promissed sms messages.</P><P>Weirdly there are two visits of an engineer showing up in the order tracking:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JosMares_0-1726511148099.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103584i082D38E10FEF4577/image-size/medium?v=v2&amp;px=400" role="button" title="JosMares_0-1726511148099.png" alt="JosMares_0-1726511148099.png" /></span></P><P>and</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JosMares_1-1726511191737.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103585i83F43CFF1C7C8670/image-size/medium?v=v2&amp;px=400" role="button" title="JosMares_1-1726511191737.png" alt="JosMares_1-1726511191737.png" /></span></P><P><BR />Activation was also planned for today.<BR />I had to take a day off for this, utterly wasted.<BR /><BR /></P><P>I can understand that things go wrong on occasion but the lack of communication and the information in the order tracking are poor (to put it mildly).</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 16 Sep 2024 18:30:23 GMT https://helpforum.sky.com/t5/Broadband/Sky-Engineer-no-show/m-p/4752159#M422240 Jos+Mares 2024-09-16T18:30:23Z