topic Re: PON light on ONT unit lit RED in Broadband

PON light on ONT unit lit RED

AlexS1967 — Mon, 16 Sep 2024 14:45:40 GMT

Hi, Could anyone please tell me how I can fix the Red PON light on the ONT unit fitted in my house today ? The Openreach engineer was present some time and was having problems splicing the fibre. He was adamant that the fibre was ok and the SKy router or service was at fault. I now have no internet or phone service. I've since visited a friend to use their broadband and discovered that after a power cycle of all the equipment a constant red PON light most likely means a poor or faulty fibre splice ! Thank you

Re: PON light on ONT unit lit RED

Laing1 — Mon, 16 Sep 2024 16:32:55 GMT

@AlexS1967 wrote:

Hi, Could anyone please tell me how I can fix the Red PON light on the ONT unit fitted in my house today ? The Openreach engineer was present some time and was having problems splicing the fibre. He was adamant that the fibre was ok and the SKy router or service was at fault. I now have no internet or phone service. I've since visited a friend to use their broadband and discovered that after a power cycle of all the equipment a constant red PON light most likely means a poor or faulty fibre splice ! Thank you

@AlexS1967 you would need to report it to Sky who can then request an engineer visit as it sounds like the openreach engineer hasn't spliced it properly

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: PON light on ONT unit lit RED

AlexS1967 — Mon, 16 Sep 2024 16:51:26 GMT

Thank you. I'll try that number.

Re: PON light on ONT unit lit RED

AlexS1967 — Wed, 18 Sep 2024 15:55:06 GMT

Hi, I tried the number suggested and got through to Sky Support. They recommended another visit by an Openreach Engineer to investigate. The 2nd Engineer visiting this morning and checked everything. It appears the 1st Engineer who visited on Monday 16th hadn't registered the ONT unit correctly so it couldn't connect and provide a live service. Everything is now working as expected. Thanks very much @Laing1 for your help.