topic Is this a scam text? in Broadband

Is this a scam text?

Nick291 — Mon, 16 Sep 2024 15:12:29 GMT

Hi - I'm moving home & my broadband is being activated on Friday. Today I've received 2 texts from a mobile number stating it is Openreach & asking if I currently have access to my property in order to check equipment & set up. Any ideas about whether this is normal procedure or is this a potential scam? Thanks!

Re: Is this a scam text?

Chadersj — Mon, 16 Sep 2024 18:20:03 GMT

I've had the same issue, two texts about the set up and I've tried replying yes but it won't send.

annoying and frustrating

Re: Is this a scam text?

Highlinder — Mon, 16 Sep 2024 19:20:35 GMT

@Nick291 Is the text giving you the right date they want to come and check the equipment?

Re: Is this a scam text?

Nick291 — Mon, 16 Sep 2024 19:40:43 GMT

The text states the correct activation date but doesn't seem to be suggesting making an appointment for Openreach to make an appointment- the text asks if I have access to the property as they need me to check the equipment.

Re: Is this a scam text?

Nick291 — Mon, 16 Sep 2024 19:41:52 GMT

@Chadersj - same here, I tried to reply but it can't be delivered