topic Re: Broadband return in Broadband

Broadband return

Denise83146 — Mon, 16 Sep 2024 01:57:12 GMT

My router stopped working and sky said I should send it back with the courier who delivered the replacement. He refused to take it. I have no means to print the label to return via post office. Can sky post a label out or arrange collection?

Re: Broadband return

Daniel0210 — Mon, 16 Sep 2024 04:28:23 GMT

@Denise83146

This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Broadband return

caesarome — Mon, 16 Sep 2024 04:42:26 GMT

@Denise83146 wrote:
have no means to print the label to return via post office.

The link posted by @Denise83146 explains how you can print a returns label at your local Post Office if you follow the steps on that guide.