topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

Dan140 — Sun, 15 Sep 2024 13:28:10 GMT

Slower than usual broadband

Wi fi keeps dropping out, especially in the evening

Old router

Re: Broadband keeps dropping out

cookiemonsteruk — Sun, 15 Sep 2024 13:31:32 GMT

@Dan140

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband keeps dropping out

Dan140 — Sun, 15 Sep 2024 13:40:05 GMT

of your broadband and wireless network

Broadband Connected

Wireless Enabled

Wireless Network Name (SSID) SKYVRMXP

Wireless Network Visible Yes

Current Wireless Channel 1 (2.4 GHz), 36 (5 GHz)

Wireless Encryption WPA2-PSK

Re: Broadband keeps dropping out

cookiemonsteruk — Sun, 15 Sep 2024 13:42:46 GMT

@Dan140

Those aren't your router statistics . Follow the steps in the link

Re: Broadband keeps dropping out

Dan140 — Sun, 15 Sep 2024 13:53:35 GMT

Router Statistics

System Up Time: 229:23:56

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 417676 848926 0 43169 85232 00:38:23 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 11864713 6455785 0 479 0 229:22:04 WLAN (5 GHz) Up 23159882 10699783 0 493907 66040 229:21:59

Broadband Link Downstream Upstream Connection Speed (Kbps) 15359 605 Line Attenuation (dB) 16.5 10.1 Noise Margin (dB) 13.0 17.8

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Broadband keeps dropping out

cookiemonsteruk — Sun, 15 Sep 2024 13:59:22 GMT

@Dan140

The broadband dropped over 1/2 hour ago due to a possible fault. Whether sky respond to it is another matter as your connection carries no guarantee

Could you enter your full address in the checker below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome