topic Re: No broadband in Broadband

No broadband

Zoe20001 — Thu, 12 Sep 2024 19:39:23 GMT

Our sky broadband router has all lights on but is it working. It will not connect to the Sky Tv box or any other devices. I have tried resetting it etc and nothing is working. It states that there are no issues in my area.

Re: No broadband

Addie15 — Fri, 13 Sep 2024 08:09:13 GMT

Hi there, @Zoe20001. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No broadband

Mr+Flibbles+86 — Sun, 15 Sep 2024 09:06:20 GMT

We are still looking to help you @Zoe20001 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: No broadband

Ben1988 — Sun, 15 Sep 2024 18:30:27 GMT

I've got the same issue now if someone can help?

Re: after 11 months broadband now constantly dropping out

Snowden3 — Sun, 15 Sep 2024 18:43:44 GMT

Our broadband has become less and less reliable. Today we have discovered that our connection keeps dropping, we are talking every few minutes! We've done all the trouble shooting and we can't find a way of contacting Sky. I work from home and I'm dreading trying to work tomorrow. Anyone know how I can get sky to run some diagnostics and determine whether an engineer is required? Thanks in advance.