topic Re: No broadband in Broadband https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4750514#M421810 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2489595">@jasondc</a>&nbsp;</P> <P>Two (working) days is the standard fix time provided by Openreach.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Sat, 14 Sep 2024 14:22:46 GMT Daniel0210 2024-09-14T14:22:46Z No broadband https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4750512#M421808 We haven't had broadband for more than 24 hours now! All it says is it with be fixed within a few days! I cannot do anything online ! Sat, 14 Sep 2024 14:19:56 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4750512#M421808 jasondc 2024-09-14T14:19:56Z Re: No broadband https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4750514#M421810 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2489595">@jasondc</a>&nbsp;</P> <P>Two (working) days is the standard fix time provided by Openreach.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Sat, 14 Sep 2024 14:22:46 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/4750514#M421810 Daniel0210 2024-09-14T14:22:46Z