topic Re: No dial tone can't make or receive calls in Broadband

No dial tone can't make or receive calls

amylou06 — Sat, 14 Sep 2024 05:26:20 GMT

No dial tone can't make or recive calls. When I pick up phone there is just a buzzing noise

Re: No dial tone can't make or receive calls

cookiemonsteruk — Sat, 14 Sep 2024 05:28:02 GMT

@amylou06

How is the broadband ?

Re: No dial tone can't make or receive calls

amylou06 — Sat, 14 Sep 2024 05:32:22 GMT

Broadband is fine

Re: No dial tone can't make or receive calls

cookiemonsteruk — Sat, 14 Sep 2024 05:36:26 GMT

@amylou06

Is the phone plugged into the back of the router or the old mastersocket?

If you have a black sky hub could you post your router statistics as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: No dial tone can't make or receive calls

amylou06 — Sat, 14 Sep 2024 05:38:47 GMT

The phone is plugged in to mastersocket & I have 3 green lights on my router

Re: No dial tone can't make or receive calls

cookiemonsteruk — Sat, 14 Sep 2024 05:42:23 GMT

@amylou06

Do you have any other means of contacting sky?

If not i can escalate to sky for an online chat

Re: No dial tone can't make or receive calls

amylou06 — Sat, 14 Sep 2024 05:57:23 GMT

I have a mobile phone

Re: No dial tone can't make or receive calls

cookiemonsteruk — Sat, 14 Sep 2024 06:01:25 GMT

@amylou06

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

If you have any issues we can still escalate however calling would be quicker