topic Re: New setup issue in Broadband

New setup issue

Hana2024 — Tue, 10 Sep 2024 17:33:31 GMT

Today is the date we were given for our sky hub to be activated, I received a text this morning to say that the installation is in process and another to say that the sky hub is ready. I know it can take up to midnight to activate but I assumed once that text was received then it would mean we can connect. The hub has a red light on it, I have gone through different diagnostics but I'm uncertain as to whether there's an issue with my phone line or it still isn't activated. Advice welcome! TIA

Re: New setup issue

jamesn123 — Fri, 13 Sep 2024 10:55:20 GMT

@Hana2024

Even after the text it can still take until midnight. If your connection still isnt working you should be able to report it via the app.

Re: New setup issue

Hana2024 — Fri, 13 Sep 2024 11:28:01 GMT

Thanks for replying, it turns out BT connected our line to the wrong house 🙃

Re: New setup issue

jamesn123 — Fri, 13 Sep 2024 11:37:55 GMT

@Hana2024

Ah that would do it, hope it gets sorted soon