topic Re: URGENT Broadband in Broadband

URGENT Broadband

lillyofsf — Fri, 13 Sep 2024 10:08:58 GMT

Dear Sir or Madam - We had an engineer come round on the 11th September because our Boradband was not connectin. He changed the socket and it worked for a bit but the same situation happened again and we think it has to do with the box on the street. The broadband box only has the two green lights on either side on but the middle light is not on and depsite restarting it is not working. PLEASE SORT THIS OUT IMMEDIATELY.

Thank you

Lilly

Re: URGENT Broadband

Highlinder — Fri, 13 Sep 2024 10:11:26 GMT

@lillyofsf You are not talking to Sky as we are customers like yourself. Could you follow the directions below to see if it can find then external fault.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: URGENT Broadband

TimmyBGood — Fri, 13 Sep 2024 10:20:33 GMT

@lillyofsf wrote:

PLEASE SORT THIS OUT IMMEDIATELY.

Realistically for a fault logged today (Friday) you aren't going to get a response from Openreach until Monday at the earliest.