topic Re: New customer no connection in Broadband

New customer no connection

NCZS — Fri, 13 Sep 2024 10:00:10 GMT

I'm a new sky customer and I tried setting up my broadband but its not working. Called sky and customer service were nice but didnt escalate the problem as I feel they should. All I'm told is to download sky app to check connection myself. Why can't the problem be resolved in a better way? If IT or an engineer is needed it should be a quick response because sky should know by now how to fix things. Not very impressed to be honest

Re: New customer no connection

Highlinder — Fri, 13 Sep 2024 10:04:10 GMT

@NCZS Is today your activation day?

Re: New customer no connection

NCZS — Fri, 13 Sep 2024 10:08:02 GMT

My activation day was the 10th September

Re: New customer no connection

Highlinder — Fri, 13 Sep 2024 10:09:53 GMT

@NCZS Try this, log out of the Sky app and uninstall it. Then reset the router and then re-install the Sky app and then log back in to the app if this does not work come back let us know and we can then escalate this to Sky.