https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4749193#M421410 Since an engineer has been working in the village we have no phone line/internet so our sky services aren't working. Fri, 13 Sep 2024 09:56:33 GMT Claire742 2024-09-13T09:56:33Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4749193#M421410 Since an engineer has been working in the village we have no phone line/internet so our sky services aren't working. Fri, 13 Sep 2024 09:56:33 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4749193#M421410 Claire742 2024-09-13T09:56:33Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4749206#M421422 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4179169">@Claire742</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 13 Sep 2024 10:06:41 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4749206#M421422 Highlinder 2024-09-13T10:06:41Z