topic Re: No internet in Broadband

No internet

Lucy-23 — Thu, 12 Sep 2024 19:30:27 GMT

No internet connection.

done a test and that says it's ok but it's not!

reset router all lights have come on but still no internet signal!!

anyine else got the same problem!!

Re: No internet

Hayleyobrien — Thu, 12 Sep 2024 19:37:55 GMT

Yes same problem!

Re: No internet

Bairéad — Thu, 12 Sep 2024 19:47:29 GMT

Same issue, my location is Ireland

Re: No internet

Samantha721 — Thu, 12 Sep 2024 20:01:45 GMT

I have been experiencing the same problem for the last few weeks. Connection is unstable and intermittent. Every time I run the check it says it is all ok which is obviously no.
no way to get support from Sky.
Any advice?

Re: No internet

Korekiyo+Shinguji — Thu, 12 Sep 2024 20:07:00 GMT

Mine has literally just gone down right now and I'm freaking out I only got it put in today!

Re: No internet

ChrisPJ — Thu, 12 Sep 2024 20:47:26 GMT

Had no internet for 6 of the last 11 days. Sky says that there's no issues with the line, broadband getting to the property, but on my own tests there is no internet service. On the mysky app, the test shows that there are no devices connected. Sky insist that there's nothing wrong. Appears that there might be a significant issue beyond just sky.

Re: No internet

Jogarty — Thu, 12 Sep 2024 21:06:53 GMT

Only moved to Sky last week. Got fibre broadband through Siro. Throughout the day my internet is fine but as soon as it hits 20:00 the highest download speed i can get is about 3Mbps! and Upload is less than 1.

Was worried this was just how it is, but seeing people on here experiencing the same problem and it being relatively new gives me some hope!

Re: No internet

Tom19871234 — Thu, 12 Sep 2024 21:17:14 GMT

Same problem (wales) and all the online or in app "checks" say that the service is good and no issues in area. It's Been dropping out off and on for the last few days, how can you get to speak to an actual human?