https://helpforum.sky.com/t5/Broadband/Delayed-Broadband-installation/m-p/4748762#M421293 <P>Hi, I was on this before to find out what I'm entitled to because I'm waiting since 22nd July so nearly 2 months without broadband at my new address and I found out I wasn't entitled to the same as people in England are for delayed broadband.&nbsp;<BR /><BR /></P><P>however I did make a formal complaint 2 weeks ago and they assured me they would apply loss off service to the account once my broadband gets installed? wonder what this ? A good will gesture off some credit ?&nbsp;<BR /><BR />I did make a complaint to Comreg Ireland after I originally made a formal complaint to Sky and once Comreg got involved 6 days ago all the work has been carried out and i am being installation booked for tomorrow&nbsp;</P><P>&nbsp;</P><P>im delighted but amazed how fast it happened once the formal complaint went to comreg and they even sent a tv engineer to move my Q box for free , waived the €100 fee and sent someone out the next day.&nbsp;<BR /><BR /></P><P>they really have been so helpful and understanding since the complaint went formal I'm very happy but pity it had to go to a formal complaint to be heard by Sky especially after I was told 2 weeks ago it would be 44-90 days before the works would be done , that's when I made the formal complaint it was looking like going 5 months after original date&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 12 Sep 2024 18:47:55 GMT Luke+Samuel 2024-09-12T18:47:55Z https://helpforum.sky.com/t5/Broadband/Delayed-Broadband-installation/m-p/4748762#M421293 <P>Hi, I was on this before to find out what I'm entitled to because I'm waiting since 22nd July so nearly 2 months without broadband at my new address and I found out I wasn't entitled to the same as people in England are for delayed broadband.&nbsp;<BR /><BR /></P><P>however I did make a formal complaint 2 weeks ago and they assured me they would apply loss off service to the account once my broadband gets installed? wonder what this ? A good will gesture off some credit ?&nbsp;<BR /><BR />I did make a complaint to Comreg Ireland after I originally made a formal complaint to Sky and once Comreg got involved 6 days ago all the work has been carried out and i am being installation booked for tomorrow&nbsp;</P><P>&nbsp;</P><P>im delighted but amazed how fast it happened once the formal complaint went to comreg and they even sent a tv engineer to move my Q box for free , waived the €100 fee and sent someone out the next day.&nbsp;<BR /><BR /></P><P>they really have been so helpful and understanding since the complaint went formal I'm very happy but pity it had to go to a formal complaint to be heard by Sky especially after I was told 2 weeks ago it would be 44-90 days before the works would be done , that's when I made the formal complaint it was looking like going 5 months after original date&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 12 Sep 2024 18:47:55 GMT https://helpforum.sky.com/t5/Broadband/Delayed-Broadband-installation/m-p/4748762#M421293 Luke+Samuel 2024-09-12T18:47:55Z