topic How can I use my old telephone with my new broadband system in Broadband

How can I use my old telephone with my new broadband system

Lesley_allsopp — Thu, 12 Sep 2024 15:19:12 GMT

How do I continue to use my old telephones now that I have fibre broadband - Outreach suggested that I need a VOIP adapter to be able to use my existing phones without plugging it into the back of the router. Will a BT adapter work with a Sky system?

Re: How can I use my old telephone with my new broadband system

cookiemonsteruk — Thu, 12 Sep 2024 15:23:48 GMT

@Lesley_allsopp

So long as you don't have a bt digital voice phone you can plug the existing phone into the back of the hub which has its own ata adapter built in

Re: How can I use my old telephone with my new broadband system

TimmyBGood — Thu, 12 Sep 2024 15:39:16 GMT

@Lesley_allsopp wrote:

Will a BT adapter work with a Sky system?

No, it will not: BT Digital Voice hardware is proprietary to BT Broadband.

The only relevant 'converter' is built into the Sky Broadband Hub and Max Hub and uses the phone socket on those routers.

For telephone handsets elsewhere you need a standard DECT phone system, not VOIP. Sky (and all other ISPs) don't have any equivalent of the BT system because only BT has a heritage of phone manufacturing.

Re: How can I use my old telephone with my new broadband system

Lesley_allsopp — Sat, 14 Sep 2024 13:29:44 GMT

Thank you that is disappointing, as I have an antique phone that I would like to continue using but not where my router is😫

Re: How can I use my old telephone with my new broadband system

cookiemonsteruk — Sat, 14 Sep 2024 13:32:37 GMT

@Lesley_allsopp

Any phone with a bt phone jack will work including antique and retro style phones. The exception is bt digital voice branded phone

What make and model

Re: How can I use my old telephone with my new broadband system

Anna157 — Sat, 18 Oct 2025 11:36:12 GMT

I'm really annoyed. The engineer came round and installed the new system and told me to request a Digital Voice Adapter to use with the old style phone in my bedroom. They sent me a Master MicroFilter - and now I discover that there is nothing that is compatible with Sky. It was impossible to speak to someone who knew anything before the engineer came and we should have been warned that this was the case. I'm looking to switch to BT very soon - after decades with Sky.